If your order arrives and is incorrect, please contact us through our Facebook page or send an email to email@example.com. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.
If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our Facebook page or send an email to firstname.lastname@example.org. Please be sure to include what item is missing, your order number and email.
If you believe that you have received a flawed or broken item, please contact us right away. Send us a message with a photo of the flaw or break and your order number. If you do not contact us within a reasonable amount of time after receiving the item we can only assume the damage is from wear.
Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be available when we receive your return. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.
We do not do returns. We can offer store credit. This is only acceptable within the first 14 days of receiving the item. The customer is responsible for return shipping. As soon as we receive the item, you will be issued store credit. Be sure to plan 5-10 days for transit time. Items must be returned in their original condition. ALL JEWELRY & ACCESSORIES ARE FINAL SALE. ALL SALE ITEMS ARE FINAL SALE! ALL EXCHANGES/RETURNS ARE HANDLED ON EVERY WEDNESDAY. SO PLEASE GIVE US UNTIL THEN TO HANDLE YOUR ISSUE.
If the item(s) returned are unable to be resold in their returned condition, you will be subject to an $8.95 shipping fee in addition to a $10.00 handling fee for the item(s) to be shipped back to you.